FAQ

AIRA is a telehealth platform that connects you with independent, licensed providers for physician-guided peptide therapy. AIRA is not a pharmacy or a medical practice. Prescriptions are written by independent providers and filled by independent, state-licensed 503A compounding pharmacies.

AIRA is for adults 18 and older who want physician-guided care for goals such as recovery, healthy aging, and overall wellness. A licensed provider reviews your health history to decide whether any treatment is appropriate for you.

1. Complete an online health questionnaire.
   
   
2. A licensed provider reviews it, and a live visit is arranged where state law requires one.
   
   
3. If treatment is prescribed, an independent, state-licensed 503A compounding pharmacy prepares your medication and ships it to you.

Prescriptions are written by independent, board-certified physicians who are licensed in the state where you live. AIRA’s provider network covers all 50 states and Washington, D.C., and each physician decides independently whether a treatment is appropriate for you.

No. AIRA does not accept insurance or file claims, so there are no copays, deductibles, or third-party billing. Pricing is shown upfront before you check out.

AIRA’s telehealth services and medications are available in all 50 states and Washington, D.C.

AIRA works with independent 503A compounding pharmacies, which are licensed and inspected primarily by state boards of pharmacy. Federal law also sets conditions they must meet, including using active ingredients from FDA-registered manufacturers and compounding only for individual patients with a prescription.

Your medication is prepared for you as an individual patient by an independent, state-licensed 503A compounding pharmacy. The pharmacy’s name appears on your prescription label.

No. The compounded medications offered through AIRA are not FDA-approved, which means the FDA has not reviewed them for safety, effectiveness, or quality. Several peptides are compounded under an October 2026 HHS interim enforcement policy, which is not an FDA approval and does not establish that these products are safe or effective.

Federal law allows compounded medications to be dispensed only with a prescription written for an individual patient. A licensed provider reviews your health history and goals to decide whether a treatment is appropriate and to screen for conditions or medications that could make it unsafe for you.

Safety varies by treatment, and for many peptides it has not been established in large human trials. That is why every prescription requires review by a provider licensed in your state, who screens for health conditions and medications that could make a treatment inappropriate. If treatment is prescribed, your medication is prepared by a state-licensed 503A compounding pharmacy that follows its state’s compounding rules.

In most cases, no. Your questionnaire, provider review, and prescription are handled online, and your medication is shipped to you. Where state law requires a live video or phone visit, one is arranged before any prescription is written.

Medications are shipped directly to you by priority overnight delivery, in discreet packaging with temperature control for products that need it. Your order ships once the pharmacy has filled your approved prescription.

Some patients use more than one treatment, with each prescribed separately as its own medication. Whether combining treatments is appropriate for you is a decision for your provider, based on your health history and goals.

Each treatment page explains what the research shows, reported side effects, and how the treatment is given. When you complete the health questionnaire, a licensed provider reviews your goals and history and decides which treatment, if any, is appropriate for you.

Pricing for each treatment is listed on its treatment page, and you see the full cost, including any plan discount, before you check out.

There’s no separate consultation fee. Everything is included in your medication price. You’ll only be charged if you’re approved for treatment; if not, you won’t pay anything.

Your medication cost includes your provider’s review of your health history, including any bloodwork you submit or your provider requests, your treatment plan, your prescription if approved, and shipping.

No. Most treatments are available on monthly, quarterly, or semi-annual plans, and some are offered only as a single course.

No. Priority overnight shipping is included with every order.

A temporary authorization hold is placed on your payment method when you submit your health questionnaire. It becomes a charge only if a provider approves your prescription, and it is released if you are not approved.

We accept all major credit and debit cards, as well as secure digital payment methods. Payment plans through Klarna and Affirm are available on quarterly and semi-annual plans.

You can update your plan, pause shipments, or cancel anytime through your patient portal before your order is processed. Once a prescription has been filled and shipped by the pharmacy, it cannot be canceled or refunded due to federal regulations on prescription medications.

If your provider determines that peptide therapy isn’t the right fit for you, the authorization hold on your card is immediately released with no charge.

No, at AIRA we believe in complete price transparency. All consultation, medication, and shipping costs are shown clearly before final purchase.